Stop asking
“any update?”
Your file has checkpoints. You should be able to see which one you are standing at, what is holding it up, and exactly what you need to hand over next — without calling anyone.
Open your fileWhere you stand
Every checkpoint from first enquiry to arrival, with the ones you have cleared marked.
What is missing
Your document list, what is verified, and what still needs a photo from you.
One thing to do
Never a list of twelve. The single next thing, and how to do it.